Return & Refund Policy

At FastMedicineShop, we strive to ensure that every order meets your expectations. However, if you need to return an item or request a refund, we have a simple and hassle-free policy in place.

Return Policy

To maintain the safety and integrity of our products, we only accept returns under the following conditions:

  • The item must be unopened, unused, and in its original packaging.
  • Returns must be requested within 7 days of receiving your order.
  • Due to health and safety regulations, we cannot accept returns on prescription medications, opened products, or perishable healthcare items.
  • If the item was damaged during delivery, please contact us immediately with photo evidence.

To initiate a return, please reach out to our customer support team, and we will guide you through the process.

Refund Policy

We offer refunds in the following cases:

  • Wrong Item Shipped: If you receive an incorrect product, we will issue a full refund or replacement at no extra cost.
  • Damaged or Defective Products: If your order arrives damaged, please report it within 48 hours with photos, and we will process a refund or send a replacement.
  • Order Not Received: If your package is lost in transit and cannot be traced, we will issue a full refund or reship your order.
  • Cancellation Before Shipment: If you cancel your order before dispatch, you will receive a full refund with no questions asked.

Non-Refundable Items

  • Prescription medications (for safety and regulatory reasons).
  • Opened or used products unless proven to be defective.
  • Change of mind purchases once the order has been shipped.

How to Request a Return or Refund

To start the process, contact our customer support team with your order details and reason for the request. We will assess your case and provide the best solution. Refunds are processed within 5-7 business days after approval, using the original payment method.

At FastMedicineShop, we value your trust and satisfaction. Our goal is to provide a smooth and fair return and refund process while ensuring product safety for all our customers.